Returns information

On www.diamantetartufi.it return the goods shipped is simple
you have 10 working days to decide whether to keep or return them.


As soon as the returned item arrives in our warehouses, we will start the refund process. To activate the return process, you must use the contact form and add information related to the purchased product in the message box.
Please keep intact the packaging as well as the seal, which are an integral part of the item. We also recommend handling the item carefully. www.diamantetartufi.it reserves the right not to accept returns made after 10 business days or under conditions other than how you received them. The cost of the return is at customer’s charge. More information is available on the Right of Withdrawal section.


The acceptance will be communicated to you by e-mail within 15 days from shipment day after evaluating the good conditions of the returned items. At the moment it is not possible to replace the item: you must first return and then buy the new item if requested.

REFUND CONDITIONS

The refunded amount will correspond to the amount of the returned item. How you refund depends on the payment method you choose for your order.
- If you paid for the order by card (credit or rechargeable): We will re-credit the amount to the same card used to conclude the order.
- If you paid with PayPal: We will re-credit the amount on the same Paypal account that you used to complete the order.
- If you have paid by bank transfer or cash: please insert in the Return Form the bank or postal account information where to credit the amount.

The refund process is activated immediately after the return is accepted, which will be communicated by e-mail. The timing of the repayment and credit in current account also depends on the banks; considering the time for shipping, checking the returned item, it takes up to 20-25 days from the date you submitted the request.
For information related to the refund process already started, you can contact us by filling in the appropriate form and indicating the return number that we sent you by e-mail.


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